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Standard Terms And Conditions

Prices

Prices quoted are valid for 30 days. Thereafter, all prices are subject to change without notice. Cinchseal reserves the right to sell to customers and through channels acceptable to us. CinchSeal reserves the right to improve its products through changes in construction or materials without being obligated to incorporate such changes, or make exchanges in products already manufactured.

Payment Terms

All orders over $2,500 and custom design may require a 50% deposit. We accept all credit cards or can ship COD. All orders outside of the United States must be prepaid. Credit terms are reserved for contractual distributors with excellent payment history and approved OEM’s with 1% 10 net 30 days. New distributors must be prepaid for the first 6 months before credit terms are approved. A service charge of 18% per annum will be assessed on all invoices over 30 days.

Custom Orders

  • All custom orders will require the following:
  • A CinchSeal Application Sheet approved by CinchSeal.
  • Customer approval of drawings.
  • Any changes made after final approval will be charged the additional design CADD time.

Shipping

All shipments are F.O.B. Pennsauken, NJ. Carriers are responsible for goods lost or damaged in transit. Consignee should immediately notify the carrier in writing of such loss or damage. The method of shipment will be at our discretion, unless otherwise directed by the customer.

Cancellations

All order cancellations must be made in writing to our Customer Service Department (fax 856-662-5264). If written cancellation is received before production has begun, the order will be considered canceled, the customer will be billed for time and materials incurred for pre-production activities (this includes, but is not limited to: CADD time, drawing reproduction, design time, etc…). These charges will be subtracted from the deposit received for the order. If written cancellation is received after shipping, the customer must follow the returns procedure outlined below.

Returns

All returns require a Return Authorization Number issued by our Customer Service Department (1-856-662-5162, Monday – Friday 9:00 am – 5:00 pm Eastern Time). CinchSeal LLC. assumes no responsibility for items returned without a Return Authorization Number. Any credit resulting from a return can be applied to future purchases only. Only stock items purchased within the last six months are eligible for return.

Non-stock items (this includes special order items and custom orders) are not eligible for return at any time. Returns must be securely wrapped and insured. Shipping charges must be pre-paid by the customer. Upon receipt and examination of the returned goods, CinchSeal will issue a credit based upon the original purchase price less any freight charges. Additionally, returns may be subject to a 15% re-stocking charge. If the item is the result of a CinchSeal shipping error, CinchSeal will pay shipping charges and waive the 15% re-stocking charge.

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